Terms of Service

We provide booking and coordination services for ground transportation and car rental, including transfers, hourly disposal, charter bus, and rental vehicle services.

Depending on the booking, the service may be operated by one of our local transportation partners. We work with trusted local providers to deliver the vehicle and transportation service confirmed in your booking.

The vehicle type, service conditions, and any specific requirements will be confirmed at the time of booking. Additional terms may apply to certain car rental services where required.

You must have the legal capacity to make a booking and must provide accurate and complete information when using our services.

Customers are responsible for ensuring that all booking details, including passenger names, contact information, pickup and drop-off locations, flight details, and vehicle requirements, are correct.

If you make a booking on behalf of another person or group, you confirm that you are authorized to provide their information and are responsible for sharing the relevant booking details and conditions with them.

Submitting a booking request, inquiry, or quotation request does not guarantee that the service is available or confirmed.

A booking is confirmed only when we have accepted the booking and issued a written confirmation.

The confirmed booking will specify, where applicable, the service date and time, pickup and drop-off locations, vehicle type, passenger capacity, price, and any special requirements.

Availability, vehicle type, route, and special requests are subject to the details stated in the booking confirmation.

The price confirmed at the time of booking applies to the agreed service, including the date, time, route, vehicle, and service type stated in the booking confirmation.

Any change to the itinerary, vehicle, passenger numbers, service duration, or other booking details may result in a change to the price.

Payment must be made using the payment method agreed at the time of booking. A booking may require full payment, a deposit, or a security deposit, depending on the service.

Any applicable taxes, fees, additional charges, or refundable amounts will be communicated as part of the booking conditions.

Additional charges may apply for services requested after confirmation, including extra waiting time, additional hours, route changes, additional stops, or other services not included in the original booking.

All our services are pre-booked, and changes or cancellations are subject to the conditions applicable to the service booked.

• Transfer, Hourly Disposal & Car Rental: Changes or cancellations made within 48 hours of the scheduled pickup or rental start time may incur additional charges or the full service fee.
• Charter Bus: Bookings cancelled 15 days or more before the scheduled service date may be eligible for a refund, subject to the applicable booking conditions. Cancellations made within 15 days are non-refundable.

Any change to a confirmed booking is subject to availability and must be accepted by us before it takes effect.

Where a refund is approved, the processing time may depend on the payment method and payment provider.

Customers are responsible for providing accurate and complete information when making a booking, including pickup and drop-off locations, contact details, flight information, passenger numbers, luggage requirements, and any other relevant details.

Customers and passengers must:

• Be ready and present at the agreed pickup location and time.
• Remain reachable on the contact number provided with the booking.
• Follow reasonable instructions from the driver and comply with applicable safety requirements.
• Behave respectfully and lawfully throughout the service.
• Inform us in advance of any special luggage, child seat, accessibility, or other requirements so availability can be confirmed.
• Ensure that all luggage and personal belongings are safely stored and not left behind in the vehicle.

Customers are responsible for any additional costs resulting from incorrect booking information, missed pickups, excessive luggage, additional requirements not disclosed in advance, or damage caused by passengers.

Travel times may be affected by traffic, road conditions, weather, accidents, road closures, airport delays, security controls, or other circumstances beyond our reasonable control. We do not guarantee a specific arrival time where such circumstances may affect the journey.

The driver may use an alternative route where reasonably necessary due to traffic, road conditions, closures, or other circumstances affecting the planned route.

For hotel-to-airport transfers, customers are responsible for allowing sufficient time for traffic, check-in, security, immigration, and other airport procedures. We recommend arriving at the airport at least:

• 3 hours before international flights
• 2 hours before domestic flights

Vehicle images shown on our website or during the booking process are for illustration purposes and may represent a vehicle class rather than a specific make or model, unless a specific vehicle has been expressly confirmed.

Where necessary, we may provide a similar or equivalent vehicle within the confirmed vehicle category, subject to availability.

Customers must use our website, booking services, and vehicles lawfully and responsibly.

Customers must not:

• Provide false, fraudulent, or misleading information.
• Misuse or interfere with our website, booking systems, or security features.
• Attempt to gain unauthorized access to our systems or other customers' information.
• Use our services or vehicles for illegal, dangerous, or unauthorized activities.
• Copy, reproduce, distribute, or use our website content, photographs, logos, trademarks, or other materials without our prior written permission.

All content on our website, including text, images, logos, trademarks, graphics, and other materials, belongs to us or is used with permission and is protected by applicable intellectual property laws.

We reserve the right to refuse or cancel a booking or restrict access to our services where reasonably necessary to protect our customers, local providers, vehicles, systems, or legal rights.

We will make reasonable efforts to provide the services confirmed in your booking. Where a service is operated by one of our local transportation providers, the service may be subject to the provider's operational requirements and applicable local regulations.

We are not responsible for delays, cancellations, missed flights, or other losses resulting from traffic, weather, accidents, road closures, airport or security restrictions, government actions, strikes, or other circumstances beyond our reasonable control.

We are also not responsible for issues resulting from incorrect information provided by the customer, failure to be available at the agreed pickup location, or failure to comply with these Terms of Service.

Nothing in these Terms limits any rights or liability that cannot legally be excluded or limited under applicable law.

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms or our services shall be subject to the jurisdiction of the competent courts of Sharjah, United Arab Emirates, unless applicable law requires otherwise.

We may update these Terms of Service from time to time. The updated version will be published on our website with the applicable “Last Updated” date. Unless otherwise required by law, updated terms will apply to bookings made after the effective date.