Legal
Privacy Policy
Last updated: 6 October 2026
This policy explains how Continnent handles personal data when you use the website, create an account, make a booking, contact support or use our related business services.
1. Who we are and when this policy applies
Continnent operates from Shams Business Center, Sharjah Media City, United Arab Emirates, PO Box 51500. Send privacy questions or requests to [email protected].
This policy covers the Continnent website, accounts, booking and payment flows, support and related business services.
2. Personal data we handle
Depending on how you use the platform, we may process:
- Account, contact, sign-in and session details.
- Traveler and booking details, including names, pickup and drop-off locations, service dates and times, flight or itinerary details, passenger and luggage counts, and vehicle requirements.
- Booking history, order and payment references, payment status, and related transaction records.
- Messages and information you provide when contacting support.
- Browser, device, technical log and security-verification data.
- Cookie and browser-storage preferences, and site-usage data from optional analytics after you consent.
Payment details entered in Stripe's Payment Element are processed by Stripe. Continnent receives the payment references and status needed to manage the booking.
3. Where the data comes from
Most information comes from you, an account administrator or a person making a booking for a traveler.
We may receive booking updates from local transport providers and payment status from Stripe. When you interact with the contact form, Cloudflare Turnstile provides a security-verification result. Google Analytics 4 and Microsoft Clarity provide optional site-usage data only after you consent.
4. Why we use personal data
We use personal data to:
- Create and manage accounts and booking records.
- Search availability, confirm services and coordinate bookings with local transport providers.
- Process payments, communicate service changes and respond to support requests.
- Protect the platform, detect fraud or abuse, and diagnose technical problems.
- Meet legal, tax, accounting and dispute-resolution obligations.
Depending on the purpose and applicable law, processing may be necessary to perform a contract, comply with a legal obligation, pursue a permitted legitimate interest or act on your consent. Optional analytics operate only after you consent.
6. International data transfers
A booking may require personal data to be processed outside your country, including by a local transport provider or service provider.
Where applicable law requires transfer safeguards, Continnent and its providers use the safeguards available under that law.
7. Retention and security
We keep personal data for as long as needed for bookings, support, legal and tax duties, accounting, fraud prevention and dispute resolution. The period depends on the type of record and the applicable obligation.
We use technical and organizational measures to reduce the risk of unauthorized access, loss or misuse. No online system can guarantee absolute security.
8. Your rights and choices
Depending on the law that applies, you may be able to:
- Request access to or a copy of your personal data.
- Request correction or deletion of inaccurate or unnecessary data.
- Request restriction of processing or object to processing.
- Request a portable copy of data where the law provides this right.
- Withdraw consent for optional analytics through Cookie Settings.
Contact [email protected] to make a privacy request or ask a question. We may need to verify your identity before responding. You may also contact the competent authority where applicable law provides that right.